Staff Education and Training
Stop Patching Compliance Gaps. Start Preventing Them.
In hospice care, your staff is your greatest asset—and your biggest risk. If your on-boarding is just "checking boxes" and your training is generic, you aren’t just risking a survey deficiency; you’re risking staff burnout and clinical errors that cost your agency its reputation.
Education is Your First Line of Defense At Quality in Hospice Consulting, we specialize in Precision Education. We don’t believe in one-size-fits-all training. We use your agency’s unique QAPI data and state-specific requirements to build a powerhouse team from day one.
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Standard-Setting On-boarding: Don't just hire—integrate. We help you build a robust orientation process for employees and volunteers that ensures they are "survey-ready" before they ever visit a patient.
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Targeted Skill Recovery: Using your QAPI audit findings, we identify exactly where your team is struggling and deliver custom education to stop documentation errors and "take-backs" in their tracks.
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A Culture of Excellence: We move your team beyond "minimum requirements" to a culture where quality, compliance, and compassionate service are the standard, not the exception.
Don’t wait for a surveyor to find your training gaps. [Request Your Custom Education Strategy Today]
The Doorbell Rings. Are You Ready?
If it’s been two years since your last full book survey—or if you are approaching an accreditation milestone with ACHC, Joint Commission, or CHAP—your agency is officially in "the window." In an era of high staff turnover and shifting operational demands, what you don't know can result in immediate jeopardy or costly deficiencies.
Stop Managing by Hope. Start Managing by Readiness. At Quality in Hospice Consulting, we provide the expert "outside eyes" needed to find the vulnerabilities that your busy team might overlook. We don't just point out problems; we provide the roadmap to fix them.
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Comprehensive Mock Surveys: We simulate the rigor of a real survey to identify clinical, administrative, and volunteer file gaps before they become citations.
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Accreditation Mastery: Whether it’s ACHC, Joint Commission, or CHAP, we align your current processes with specific accreditation standards to ensure a seamless site visit.
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Staff Confidence Training: We prepare your team to speak to surveyors with confidence, ensuring they represent your agency’s care accurately and professionally.
Don't wait for a surveyor to tell you what's wrong. [Schedule Your Mock Survey & Readiness Review]
Survey Readiness
Performance Improvement Plans
Turn Your Deficiencies into Strengths.
A deficiency doesn't have to be a permanent mark on your agency’s reputation. Whether you are responding to a formal Plan of Correction or proactively addressing a dip in your quality scores, a Performance Improvement Plan (PIP) is your opportunity to prove your commitment to excellence.
Strategic Solutions, Not Quick Fixes At Quality in Hospice Consulting, we don’t just help you "pass" a follow-up visit. We dig into the root cause of the deficiency to ensure the problem is solved for good.
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Root Cause Analysis: We help you understand why the gap occurred—whether it was a breakdown in communication, a training failure, or an outdated process.
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Tailored Action Plans: We develop strategic, measurable projects that satisfy regulatory requirements while actually improving your day-to-day operations.
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Sustainable Education: A plan is only as good as the team executing it. We provide the specific, targeted training your staff needs to adopt new standards and maintain them.
Don’t just correct the past—secure your future. [Start Your Performance Improvement Strategy]
Plans of Correction
10 Days to Respond. Zero Room for Error.
Receiving an official report of deficiencies from Texas HHS, ACHC, Joint Commission, or CHAP is one of the most stressful moments a hospice leader can face. The clock starts immediately, and your response determines your agency's future. You don't have to navigate this high-pressure process alone.
Expert Guidance When the Stakes are Highest At Quality in Hospice Consulting, we specialize in analyzing Statements of Deficiencies (Form 2567 or accreditation reports) and drafting robust, credible Plans of Correction. We don't just provide a temporary fix; we provide a strategic response designed for acceptance.
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Rapid Analysis & Response: We break down each citation to understand exactly what the surveyor found and what they expect to see in your response.
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Defensible Corrective Actions: We help you develop "Evidence of Compliance" that proves to regulators you have identified the root cause and implemented a lasting solution.
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Regulatory Shielding: Our team ensures your POC is professional, thorough, and submitted within the strict regulatory windows to protect your agency’s standing.
The clock is ticking. Let us take the lead on your recovery. [Get Expert Help with Your POC Now]
Mock Survey
Find Your Gaps Before the Surveyor Does.
For new leaders, inheriting a hospice site can feel like stepping into a compliance minefield. You shouldn't have to wait for your 3-year survey to find out if your agency is at risk. A Mock Survey is your opportunity to pressure-test your systems in a safe, controlled environment.
The Ultimate "Dry Run" for Success At Quality in Hospice Consulting, we provide a rigorous, objective assessment that mirrors the intensity of a real state or accreditation visit. We don't just find the problems—we give you the window of time needed to fix them.
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Unbiased Clinical & Administrative Review: Our experts conduct a deep dive into your charts, personnel files, and volunteer records to identify the "hidden" red flags that surveyors love to find.
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Strategic Gap Analysis: Following the mock survey, you receive a detailed breakdown of findings along with prioritized strategies for immediate improvement.
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The 6-Month Advantage: By scheduling your mock survey 6–12 months before your window opens, you give your team the time to build new habits and master compliance before the stakes are real.
Gain the confidence that only comes from being prepared. [Schedule Your Mock Survey Today]
Workshops and Webinars
Stop Struggling in Silence. Start Leading with Clarity.
Hospice leadership can feel like an isolating balancing act between rigid regulations and the chaotic reality of daily operations. You shouldn’t have to guess how to translate a CMS memo into a bedside practice. We bridge the gap between "the rules" and the real world.
Practical Education for the Modern Hospice Team Our workshops and webinars aren't just lectures—they are tactical training sessions designed for immediate implementation. We provide the "how-to" that textbooks leave out, focusing on functional processes that your staff can actually use during their busiest shifts.
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Translating Regulation into Action: We break down complex mandates into simple, repeatable workflows that protect your agency and your clinicians.
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Tailored to Your Reality: Whether it’s a deep dive into documentation for your nursing team or a leadership intensive for new managers, our education is customized to solve your specific operational bottlenecks.
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Tools for Daily Excellence: Every session provides your team with the knowledge and confidence to maintain high-quality care without sacrificing compliance or their own sanity.
Empower your team with the tools to function with excellence. [Browse Upcoming Workshops & Webinars]